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Terms of Services

Please read these Terms of Service carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the AveLIVE website (, you agree to comply with and be bound by these Terms of Service.


Last updated: 9 February 2021


When these Terms mention “Avenevv,” “we,” “us,” or “our,” it refers to the Avenevv Pte. Ltd. and our related entities, affiliates and subsidiaries. “You” refer to you as the user of AveLIVE.


1. Scope of AveLIVE Services

AveLIVE is a website to showcase the virtual event capabilities offered by Avenevv. From time to time, we may make available certain virtual event components (“AveLIVE Content”) as stand-alone services on AveLIVE, including a scenario-based, mystery solving experience which may include roleplay or puzzles (“Virtual Escape Room”).


2. Content and Risks

The AveLIVE Content are provided on an as-is where-is basis and to the maximum extent permissible by law, Avenevv disclaims all warranties and makes no representations regarding the quality, accuracy, completeness or suitability of the materials on AveLIVE. Avenevv may change any information on AveLIVE, including the AveLIVE Content or any product or service described on AveLIVE, including functionality or performance thereof, any time without notice.


While we endeavour to make the consumption and use of AveLIVE Content as safe as possible for a general audience, certain AveLIVE Content such as the Virtual Escape Room may affect those with pre-existing health problems as it may impact the perception of space and contain flashing lights which may cause seizures for those with epilepsy. In addition, some people may also experience dizziness or headaches during or after use. As such, certain AveLIVE Content is not suitable for people with epilepsy or neurological disorders. By booking such AveLIVE Content, you acknowledge that you understand the risks involved and that, subject to clause 10, Avenevv shall not be liable for any injury caused directly or indirectly by any AveLIVE Content or by the improper use of any AveLIVE Content.


3. Booking

You must be at least 18 years old to book any AveLIVE Content. However, the Virtual Escape Room is open from the age of 10 years old, but minors will need to be accompanied by an individual of at least 18 years old. Bookings for any AveLIVE Content can be made online on AveLIVE or by phone or e-mail to


If you are booking on behalf of a group, please ensure that you have the consent of all members of the party before making a booking and that all members of your party have read and agree to be bound by these terms and conditions. The person who signs the booking form or completes the booking online will be the “Main Contact” for the purposes of the booking. The Main Contact is responsible for payment of the total booking price. The Main Contact must confirm that all the other members of the party agree to be bound by these terms and conditions and provide accurate and full information to the remainder of the group in relation to the booking, including any subsequent changes. Should any additional members of the group be added at a later date, it remains the responsibility of the Main Contact to ensure that any such members agree to be bound by these terms and conditions and are in receipt of all relevant information relating to the booking.


The Main Contact is fully responsible for entering the personal information of the group correctly on the online booking form. By submitting an online booking form, the Main Contact warrants to Virtual Room that all information provided is accurate.


Your booking is final only when it is processed and confirmed by us. You will receive a booking confirmation by e-mail with the link to the AveLIVE Content and any applicable access code.


A booking cannot be transferred or resold for commercial purposes. If a session is transferred or resold in violation of this condition, the game holder or the person claiming the right to play will be denied the game.


A booking becomes invalid and entry will be refused if the team is more than 15 minutes late. In such a situation, the session is not refundable and the booking is not modifiable.


4. Changes to booking

A booking cannot be cancelled after it has been confirmed. However, a booking may be changed or modified, subject to availability and the acceptance of Avenevv, for an administrative fee of S$30 per change. Where the change or modification involves the addition of additional members, we reserve the right to charge an additional fee for the additional members, which shall be in addition to the administrative fee for the change. If fewer players than expected at the time of booking are present, the difference in price is not refunded.


5. Price

Where the AveLIVE Content is chargeable, the price and list of acceptable payment methods will be stated on AveLIVE. This is the unit price per person. The displayed price is inclusive of sales tax. The total price is fixed according to the number of players.


Full payment is required at the time of booking. Once the booking is confirmed, no refund or cancellation is accepted. Changes to booking can be done in accordance with clause 4.


6. Discount Codes

You may redeem a discount code by entering the applicable code when making a booking. Each discount code can only be used for one booking and applied to one AveLIVE Content only. Where the discount code is not fully utilised, the balance will be forfeited. The usage of a discount code is final and should the booking be changed in accordance with clause 4, there will be no rebate for any unused discount arising from the changes.


7. Referrals

By referring AveLIVE or the AveLIVE Content to someone, you and the person referred may be eligible for a discount code to be used for a future booking. To be eligible for the discount code, the person referred must provide your email address during the booking. Should the verification be successful, Avenevv will email the discount code to you and the person referred within 7 working days.


8. Intellectual Property

You acknowledge and agree that the AveLIVE website and AveLIVE Content is the intellectual property of Avenevv. Avenevv only grants you a limited, revocable and non-exclusive license to use the AveLIVE Content for personal purposes or the purpose envisaged in clause 1. You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the AveLIVE website and AveLIVE Content.


9. Contravention of Terms

Avenevv reserves the right to restrict access to AveLIVE or any AveLIVE Content to any person it knows, or has reason to believe, to have contravened or breached these Terms of Service (whether such contravention or breach is past, continuing or anticipatory). Where your access to AveLIVE or any AveLIVE Content is restricted under this clause, you agree that you shall have no claim against Avenevv except for the amounts you paid for the AveLIVE Content or any AveLIVE services which you have been restricted from.


10. Limited Liability

Our liability for paid AveLIVE Content shall be limited to the amount paid, and you agree to indemnify Avenevv and its officers, employees and agents, against all claims, actions, demands, losses, damages, expenses, and other related costs in excess of the amount paid for the AveLIVE Content. For complimentary AveLIVE Content, you agree to indemnify Avenevv and its officers, employees and agents, against all liability in relation to that complementary AveLIVE Content.


11. Privacy Policy

It is our policy to respect your privacy and comply with all applicable laws regarding the use, storage and handling of any personal information we may collect while operating our website. If you have any questions about deleting or correcting your personal data, please contact


12. Governing Law

This Terms of Service shall be governed by Singapore law. The courts in Singapore shall have exclusive jurisdiction to interpret and enforce these Terms.


13. Changes to Terms

Avenevv reserves the right to change these Terms of Service from time to time in our sole discretion. We encourage you to frequently check this page for any changes, which will be indicated by a change in the “Last Updated” date. Your continued use of AveLIVE or the AveLIVE Content after any change in these Terms of Service will constitute your acceptance of such change.

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